Privacy & Policy

Privacy
Our costumers data will be kept confidential and secured in our database.

Local Shipping
Shipping rates calculated by items weight or Packages dimensions. We use JNE for local customer shipping. Imagery Bags & Carry Goods is not responsible for any delays of shipment caused by the courier. Nor are we responsible for any lost, stolen or damaged packages. Customer is responsible for any addtional fees.

Shipment no available on weekend (Saturday) & We do not ship on weekends

Tracking Number
In almost all instances up to date tracking information will be provided. Please notify us at order@imagerybags.com if you haven’t received tracking information.

Local Payment
We receive Indonesian Rupiah (IDR) for local customers through Bank transfer. Payment must be made within five days after you submitted your order. After that period, order will be cancelled.

Your orders will be shipped on bussiness days at 15:00 WIB (GMT+7), thus your payment should be made before 15:00 WIB. If your payment is made after 15:00 WIB (GMT+7) then we will shipped the goods the next day.

Return & Exchange
Damaged products because our mistake can be return no more than 5 days (bussiness day) in unused. We do not accept return damaged products because courier mistake / unprofessional handling by courier and our return policy do not cover purchases that have been misused, abused, modified, altered from normal use.

We accept exchange with the same model within five days from the date of the shipment received. Please include original tags and the original receipt or invoice with your exchanges. Shipping cost for exchange is placed upon the customer. Exchanges should be shipped via the same courier as we delivered the items.

Sale and discounted items are final and not returnable! If you would like to request exchange instructions please email us at order@imagerybags.com and notify us with “EXCHANGE” at subject form, and a sales associate will assist you in making special arrangements to exchange the item. Please include your sales receipt. Credit will be issued upon arrival of the exchanged merchandise. Shipping charges are non-refundable and we recommend you insure the merchandise and retain the tracking number.

Disclaimer
All content on this site, including, but not limited to information, content, graphics, images are the copyright 2013 of Imagery Bags & Carry Goods and may not be reproduced in any manner without written consent from Imagery Bags & Carry Goods.